RCD Electrical Ltd
rcdelectrician.co.uk
1. Introduction
This Privacy Policy explains how RCD Electrical Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, contact us, request a quotation, or book our electrical services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable laws in England and Wales.
2. Information We Collect
We may collect and process the following types of personal information:
- Your name
- Telephone number
- Email address
- Property or service address
- Details of the electrical issue or services requested
- Booking and appointment information
- Payment and invoice details
- Website usage data, including cookies and analytics information
- Any information you provide through contact forms, email, phone, WhatsApp, or booking platforms
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide quotations and estimates
- Arrange and manage bookings
- Carry out electrical services
- Issue invoices, receipts, certificates, and reports
- Communicate with you about your booking or service
- Maintain business and accounting records
- Improve our website, services, and customer experience
- Comply with legal, tax, insurance, and regulatory obligations
4. Lawful Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Contract: to provide quotations, bookings, and electrical services requested by you.
- Legal obligation: to comply with tax, accounting, safety, regulatory, or legal requirements.
- Legitimate interests: to manage our business, respond to enquiries, improve services, and protect our legal rights.
- Consent: where you have agreed to receive certain communications or accepted non-essential cookies.
5. Sharing Your Information
We may share your personal information where necessary with:
- Engineers, contractors, or staff involved in providing the service
- Payment processors and banking providers
- Booking or customer management platforms
- Accountants, insurers, or legal advisers
- Regulatory bodies, government authorities, or law enforcement where required by law
- IT, hosting, website, email, and analytics service providers
We do not sell your personal data to third parties.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.
Essential cookies may be used to make the website work correctly. Non-essential cookies, such as analytics or marketing cookies, will only be used where required with your consent.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
7. How Long We Keep Your Data
We only keep your personal information for as long as necessary for the purposes for which it was collected.
Retention periods may depend on:
- The type of service provided
- Legal, tax, accounting, and insurance requirements
- Warranty, certification, or compliance obligations
- Any ongoing dispute, claim, or enquiry
In general, business records, invoices, and service-related documents may be retained for up to 6 years where required for legal, tax, or accounting purposes.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Some third-party service providers, such as website hosting, analytics, email, or booking platforms, may process data outside the United Kingdom.
Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing based on legitimate interests
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office
These rights may be subject to certain legal limitations.
11. Marketing Communications
We may contact you about our services where you have given consent or where we have a lawful basis to do so.
You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
12. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party websites.
We recommend that you read the privacy policies of any third-party websites you visit.
13. Children’s Privacy
Our services are not directed at children. We do not knowingly collect personal data from children without appropriate consent from a parent or guardian.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact RCD Electrical Ltd through the contact details provided on our website.
Website: rcdelectrician.co.uk
15. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
17. Governing Law
This Privacy Policy is governed by the laws of England and Wales.